r1 - 29 Aug 2006 - 16:07:41 -
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Ops Notes - Aug 29th, 2006
Met with Chris about possible projects he could work on part time/contract
sharing resources - people pages
Mirapoint (Philippe - 10 min)
Phillippe was contacted by someone he knew - director of engineering
They are interested in talking about Cosmo
Service Support (Jared - 5 min)
Areas of support
Load is low now but we want to be prepared for this
Jared knows about building out both of these
Jared thinks we should use the current lists for now
For the future, we want to keep costs low - self-service
Forums - heavy self-service channel
Strategy should be wait-and-see, use the lists for now and see what we need down the road when volume increases
Are there any other support types people care about?
This load falls on current staff - is this ok?
Do people think we need to install forums?
Katie: Benefit for current staff to do this now. Shouldn't build out before we know what shape this takes.
Some risks - things might fall through the cracks - could be hit with too many requests
What is the threshold of customer requests before we decide we need to go to the next level
Things we need to do
Home page for service
Terms of service
Beta in March? (Katie - 10 min)
One of the risks we haven't discussed - are we on a realistic schedule?
What do we do about this.
Agreement that we need to try and make our March deadline and use this to make tradeoffs.
Probably will have to be realistic and cut features
Cosmo - there is less visibility on the plan and if we will make it
Proceed as planned with some discipline around focussing to make the dates
Clarity on Cosmo schedule is a top priority
CSG report (Sheila - 5 min)
We won't be attending the fall meeting
Sheila will be preparing a report about the projects
She will also contact Greg Jackson and remind him that we are not attending
Staff meeting agenda or demos next week?
Markuu project management tool.
Dashboard - following staff meeting.
- 29 Aug 2006
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