Current information management workflows:
Why do people file?
- To manage what they need to follow up on versus what's done
- To put things into groupings so that they can be found later
Can we do this better?
What stops people from using the entire PIM?
- Silo barriers
- Hard to get data from silo to another
- Hard to see data across silos in one view
- Hard to coordinate organizational structures in different silos
- Only one that has been surmounted is Calendar in Outlook
- How can we learn from Outlook's Calendaring workflows? Answer: Stamping
What can't you do with PIMs?
- Overview status
- Help you prioritize things
- Not just about the power of the application: but is the app structured so that people will actually make the most of the features available?
- An email to respond to
- An email to reply to by the end of the week
- An FYI email
- A blog post to read if I ever visit Anchorage, Alaska
- A meeting agenda to write up today
- Meeting notes to write up by tomorrow
- A document to review
- An email to send out
- A photo to fix up and send out to my mom for Mother's Day
- Think of stamping items as messages as item sharing, a way to keep track of everybody you've ever sent the item to
- an event invitation
- a document
- a photo
- a task request
- a song
- a joke forward
- a list of restaurant recommendations
- A way to get emails that really represent tasks quickly into your task queue
- A way to get emails that really represent invitations quickly onto your calendar
What else should people be getting out of their PIMs?
- Lightweight planning tool
- Requires a feedback loop, ability to go from All things to Only this Project things
Persona studies: Katie
Shared task management using Personas
- Katie coordinating projects between developers and design
- Esther coordinating projects with Greg and Caroline
- Mitch and Freada keeping on top of all these projects